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The man had been reprimanding her for the last ten minutes. She sat at her desk, twirling the cord to the headset, a complacent expression permanently affixed to her face. The man could do nothing to change the situation. It was a fact he knew well but he still chose to take his anger out on her, his lack of control seemingly increasing his rage. She had no means to change the situation either, which was a lack of authority that delighted her.